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Three Trends of the BPO Industry to Watch Out for in 2020

The BPO Industry is renowned for its flexibility and ability to reinvent itself. It is at the forefront of different business trends, often helping shape how other industries use all the latest technologies and staying a few steps ahead of the competition. In the last few years, a few emerging trends arose that look to redefine what the industry is going to be about. Each of them shows not only where the BPO industry is heading, but how others will eventually follow suit…

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Heroes at the 2019 Diversify Halloween Party

The Diversify Halloween party is one of the company’s biggest events. Alongside the Sportsfest and Summer Outing, the effort that Diversify puts into making Halloween special is second to none. For the last few years, there have been some very memorable moments during our celebrations, which coincide with trick or treating and who came in the best dressed for the day. It’s also a chance for Diversify to flex its creative muscle and get into the spooky spirit of the…

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How to pick your outsourcing or offshoring service prov...

So you have been considering in engaging an offshore staff for your business. No doubt you have a friend or a friend of a friend that is offshoring or outsourcing and apparently getting great results…

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Diversify’s Core Values

 Diversify lives by four distinct Core Values. Each of them is an integral part of what makes its work environment one that is open, inclusive and harmonious. The people that make up the…

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The 2019 Diversify Cup

A recurring theme during every Diversify sportsfest is that each year promises to be bigger and more competitive. It’s amazing to the vastly different sportsfest landscape just some three years…

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Manila’s Status as an Outsourcing Destination

For more than 25 years, the BPO industry has become synonymous with the Philippine economy. What started out as a business venture in the 1990s grew into a multi-faceted, multi-billion dollar…

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Outsourcing IT Functions: The Importance of Staying Com...

When you think of outsourcing functions, those related to IT usually first spring to mind. Some would even say that the BPO industry overall gained traction because of the breadth of outsourced IT…

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Offshoring vs. Outsourcing: Is There Really a Differenc...

In today’s business world, you might have done your research on outsourcing and decided that it was something your company needed, only to realize that offshoring was the more viable option….

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What Businesses Gain from A Branded Customer Experience

By now, companies should know why customer service is important. Years ago, it used to be that people were likely to only share their negative experiences with companies online. Today, however,…

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Pressing Play at 2019 Diversify Gaming Festival

Back in 2017, Diversify held its very first gaming festival. The idea to have a gaming festival came up during a conversation about what it would be like to host one, similar to the already…

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