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Outsourcing IT Functions: The Importance of Staying Competitive

When you think of outsourcing functions, those related to IT usually first spring to mind. Some would even say that the BPO industry overall gained traction because of the breadth of outsourced IT functions. In recent years, it has gone beyond just providing in-office support to companies they collaborate with. Properly fitting your business for IT functions is not an easy task. It is something that must be done regularly, resulting in a costly endeavor. This is often why…

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Offshoring vs. Outsourcing: Is There Really a Difference?

In today’s business world, you might have done your research on outsourcing and decided that it was something your company needed, only to realize that offshoring was the more viable option. It’s easy to confuse or even misinterpret the two concepts when you have so many buzzwords floating around related to them: Staff leasing, remote staff, offshore recruitment, legal process outsourcing are just some of them. Both offshoring and outsourcing also offer staff members…

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What Businesses Gain from A Branded Customer Experience

By now, companies should know why customer service is important. Years ago, it used to be that people were likely to only share their negative experiences with companies online. Today, however,…

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Pressing Play at 2019 Diversify Gaming Festival

Back in 2017, Diversify held its very first gaming festival. The idea to have a gaming festival came up during a conversation about what it would be like to host one, similar to the already…

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Outsourcing Marketing: Five Functions to Consider

With the online landscape constantly changing, outsourcing marketing roles requires a very set of special skills. Traditional methods are becoming harder to apply in today’s day an age. That is why…

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Why CFOs Should Embrace Digital Transformation

Technology continues to improve and develop at a very rapid pace. What was once considered cutting edge some two or three years ago may not have the same claim today. Because of its constant…

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Reflections on Three Years and 560% Growth

At the end of 2015, I stepped across from running our partner business Hynes Legal, to run Diversify. At the time I wrote a piece about my first visit to Manila and what my impressions were. Reading…

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The 2019 Diversify Summer Outing

The Diversify Summer Outing is one of the company’s biggest events of the year. For one weekend, the company travels outside of Metro Manila for a full day of rest and relaxation while also…

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The Need for Innovation in Retail

Earlier this year, tech firm Ricoh and StollzNow Research shared the findings of its Workplace Innovation Index research. The report was a look into the challenges many retail Australian businesses…

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What Philippine Work Culture is All About

Many businesses that found success with offshoring often cite the quality of the team they work with. More often than not, their team is based somewhere in the Philippines. To them, working with…

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