Customer Service Roles

In a competitive business landscape, ensuring your business provides superior customer care will be essential to its long-term success. Having a dedicated offshore customer service team can enable businesses to provide the high level of service delivery customers have grown to expect, without impacting on the resources needed for the operational parts of your business.

Despite the distance, offshore customer service teams are a key part of the fabric of an organisation and act as champions for a company’s values, culture, and products and services. The Philippines is renowned for having some of the best offshore customer service centres in the world due to Filipinos’ service-driven culture and warm and hospitable nature.

Customer Service Representative

A Customer Service Representative interacts with customers and acts as a liaison between them and companies by providing information to address enquiries regarding products and services.

Chat and Email Support

A Chat/Email Support Agent is a customer service representative that provides contact support, sales, and other customer-relations services primarily through online chatting or non-voice channels. The Chat/Email Support Agent acts on behalf of the company by answering and responding to customer concerns or queries efficiently and effectively online.

Sales Support

A Sales Support Representative achieves maximum sales profitability, growth and account penetration within an assigned territory or market segment by effectively selling the company’s products and related services to existing and prospective customers through a relationship-based approach.