The HGS Difference

What separates HGS from other companies

At HGS, our point of difference is that we are in it for the long haul. We consider ourselves your trusted partners and the privileged caretakers of a core part of your business. We are your eyes, ears, head, and heart on the ground offshore and we take this responsibility very seriously.

To ensure we get the results you want, we hold ourselves accountable to high standards and strict KPIs. We do what we say we’ll do and we have years of experience successfully establishing, building, and managing engaged, high-performance teams offshore to back it up.
Sure, we’re not quite perfect (yet!), but we come pretty close and remain committed to achieving and exceeding operational excellence for our clients and their offshore teams.

Our core values of respect, family, understanding and excellence are what guide us in how we conduct ourselves every day. We love to work with like-minded businesses and people who align with our values and share our enthusiasm for solving problems creatively.

The HGS Difference is an ethical, responsible, and sustainable approach to employee engagement and staff management.

The Perfect Balance of People and Technology

HGS OSS understands the importance of creating a culture of inclusivity and bringing teams close together. Our shared vision of implementing a people-first approach towards engagement will add value to our client’s overall business objective. We achieve this perfect balance between people and technology by creating pathways for innovation and optimisation in the digital space.

The acquisition of Diversify also brings new opportunities for HGS to introduce itself to the ANZ market and enable leading businesses in the region to discover solutions in analytics, automation, AI and Cloud Telephony. HGS’ brand promise of delivering the most innovative, value-added, and efficient solutions to clients combines with HGS’s approach to offshore workforce management ensures the implementation of a highly successful offshoring strategy.