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We help businesses build engaged, high-performance teams offshore.

At Diversify, we partner with you to design a customised outsourcing strategy that will help you achieve your unique and specific business goals smarter and faster.


Our 5 Comprehensive Steps to a Successful Offshoring Strategy

We don't have a one-size-fits-all approach. But we do believe that businesses thrive with good people and strong relationships. We take care to identify the key business functions in your business that have the greatest potential to be successfully outsourced. Then we find the best people to deliver those functions offshore and build longterm, relationships with them to ensure they not only achieve your business goals, but reach their own personal potential and love what they do every day.

STEP 1

STRATEGY, PLANNING AND BUDGETING

  • Organisational structure review
  • Offshore role identification
  • Offshore readiness assessment
  • Budget development
  • Business case assessment
  • Roll-out plan and pilot program development

STEP 2

TEAM ESTABLISHMENT

  • Role identification and requirements
  • Experience, training and testing framework
  • Talent Acquisition
  • Staff induction program
  • Client management induction program
  • Staff induction program

STEP 3

DATA SECURITY & PRIVACY COMPLIANCE

  • Identification of applicable standards for compliance
  • Data storage and access plan
  • Privacy plan
  • Assessment of physical requirements for compliance

STEP 4

CLIENT READINESS SUPPORT

  • External and internal communications plan
  • Process and system review
  • IT infrastructure review

STEP 5

OPERATIONAL EXCELLENCE

  • Allocation of client care supervisor
  • Staff engagement activities
  • Annual training needs analysis
  • Annual staff satisfaction survey
  • Quarterly client care meetings
  • Performance review and career development program