Diversify Logo

Build Your Own Offshore
Customer Service Team

Exceptional customer experience knows no bounds. Venture
offshore and discover a team dedicated to elevating every
customer touchpoint, ensuring excellence is delivered 24/7.
Through offshoring with Diversify, we will help you build your own
offshore customer service team while maintaining greater
managerial control and cost transparency - ensuring every interaction is tailored for unparalleled global experiences.

Schedule a free work force strategy consultation. Contact us now!

Trusted by Top Brands Worldwide


Offshore Customer Service Roles

Customer Service representatives

Customer Service
Representatives

Email and Chat Support Representatives

Email and Chat Support
Representatives

Social Media Support Representatives

Social Media Support
Representatives

Billing and Account Support Representative

Billing and Account
Support Representative

Customer Onboarding Specialists

Customer Onboarding Specialists
Specialists




Offshore Customer Service Representatives

Offshore Customer Service Representatives

Average monthly salary starts at USD $440

Serves as the frontline contact for customer inquiries. They
interact directly with customers primarily via phone calls,
addressing their questions, resolving complaints, and ensuring a
positive customer experience.

Offshore Email and Chat Support Representatives

Offshore Email and Chat Support Representatives

Average monthly salary starts at USD $400

Manages real time customer inquiries and concerns through
written channels, ensuring timely and accurate responses. Their
role requires excellent written communication skills, and a
thorough understanding of the product or service.

Offshore Social Media Support Representatives

Offshore Social Media Support Representatives

Average monthly salary starts at USD $925

Focuses on customer interaction across various social media
platforms. They monitor mentions, comments, and direct
messages, providing timely responses to customer queries,
complaints and feedback.

Offshore Billing and Account Support Representative

Offshore Billing and Account Support Representative

Average monthly salary starts at USD $830

Handles the financial aspects of customer service, including
billing inquiries, account updates, and payment issues. Their
primary role is to guarantee seamless financial transactions,
addressing and resolving any related concerns to ensure streamlined and secure financial operations.

offshore Technical Support and helpdesk

Offshore Customer Onboarding Specialists

Average monthly salary starts at USD $480

Responsible for ensuring that new customers experience a seamless transition when adopting your products and services. They guide clients through the initial setup, offer virtual training, and address any inquiries that arise during this introductory phase.


Our Clients

We work in partnership with clients globally across a wide range of industries



The Diversify
Difference

Our distinctively different approach to offshoring
will enable you to build your own offshore customer
service team with more control and
transparency. Through the support of a dedicated
offshore team, your onshore team will be able to
focus on implementing strategic initiatives that will further drive growth to your business.

More control over your offshore team

You will still be involved in the hiring process and employee training towards your business goals.

Full-cost-transparency

Full cost transparency

Our pricing is transparent, detailed, and straightforward. This lets you see the exact value you're getting with our services.

High-employee-engagement-rate

High employee engagement rate

Our annual staff satisfaction survey has run at 92% or more every year since its commencement, 16% more than the industry average.

Specialist-in-large-teams

Specialist in large teams

Scale up your offshore team with ease and on a more cost-effective approach, keeping up with the growth of your onshore business.

Global-Visibility

Global Visibility

Your offshore team brings in diverse perspectives and insights that prepares your business to be globally competitive.


Diversify is a leading ISO certified offshoring services provider committed to operational excellence

ISO 9001
ISO 27001