Your Offshore Team and You

Bringing the best out of the people you see every day can make coming to work plenty of fun and be rewarding for your entire company. This is true whether you are working with your local staff or with an offshore team. As is the case when you start working with new people, there are still a few things that you need to work out initially once you have gotten to know them on your first day.

Closing the distance between you and your offshore team is already an immediate problem that is solved thanks to current technologies. What was once a complicated task, communicating with an offshore team has become a seamless experience that it almost feels like they’re in the same room with you. Regardless of this, there are still a few delicate intricacies that face to face communication brings that you cannot emulate over services like Skype and VSee. It is, therefore, important that you communicate with your team as frequently and as clearly as possible to assign tasks properly, plan your objectives and meet other challenges working with them poses.

Change management

Transition and change are always major issues to discuss in any workplace. Resistance, whether active or passive, should be expected especially if it means talking with your local staff about functions that will potentially be sent to an offshore team. A poor implementation of change strategy may bring uneasiness and uncertainty to your office, which may also result in a number of good staff members leaving for a more stable job.

This highlights the importance of maintaining constant communication and engagement with your offshore team. Everyone that will be affected by changes in management should be communicated with and personalised depending on the level of each staff members. Issues and questions that are raised need be addressed while also giving your staff the floor to be heard as well.

Cultural Differences

When looking to secure an offshore team for your company, cultural differences are bound to arise. Behaviours that are considered norms in Australia may not be the same case for countries in Asia or America and vice versa. From a Filipino point of view, there are some cultural dynamics which are part of our everyday life that while we don’t notice them, foreigners, on the other hand, may be surprised by them. We’ve touched on the significance of being aware of cultural differences previously and it is important to note that aside from this, there are also particular corporate differences you need to also keep in mind.

Corporate culture in Asia puts a much higher premium on respect and understanding within the workplace. In an effort to minimise any confrontation, politeness and clarity are second nature to many people based in Asia so as not to lose face in front of others. This is also especially prevalent in the Philippines, where the concept of being “hiya” or embarrassed is something that is actively avoided. Australian and American workplace cultures have an approach that Asian cultures might feel is too aggressive for them and being unaware of this may cause plenty of friction among your team.

Tempered Expectations

It may sound tempting on the surface to let your offshore team handle a bulk of your functions in order to free up more local opportunities. You want to expect plenty from your team since, after all, they were through a very extensive screening process. However, if you raise your expectations too high for them, the results may not be what you were looking for in the first place.

You need to be aware of what your offshore team can bring to the table as well as potential risks that may come. It is easy to brush away how managing these expectations aren’t a difficult task but it is also an often overlooked one that leads to even more problems that need confronting. Tempered and properly managed expectations not only become beneficial for the company but also further develop the relationship with your offshore team.

Cultivating the right offshore team for your company takes some time, but it becomes incredibly beneficial in the long run. Diversify prides itself in being able to provide highly skilled and dedicated members for your offshoring staff. Drop us a line today if you want to learn more about offshoring.

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