Being in the people business, we know talent when we see it. So, it’s no surprise that we used these superpowers to build our own A-team at Diversify.
Our team of outsourcing experts is our proof in the proverbial pudding. They are the best at what they do, they work hard, love their work, and they’ve remained happy and loyal Diversify devotees because they truly believe in the Diversify Difference and the impact we can make by building an engaged, high-performance global workforce.
Keen to meet the Diversify management team? Come say hello…
Angela’s dedication and expertise in optimising business processes has made Diversify the well-oiled machine it is. She is passionate about enabling businesses to operate at their best and understands the power of good people and an effective offshoring strategy to drive business success.
Angela has held a range of key executive positions in the professional services sector from which she has gained extensive leadership experience across the areas of finance and human resources management. From this experience, Angela also developed a deep appreciation for the importance of service delivery excellence and exceptional client care, which has shaped Diversify’s commitment to ensuring our clients’ satisfaction is paramount and our offshoring service second to none.
Chief Operating Officer
Before joining Diversify, Yjez was an HR advisor for an Australian IT solutions provider, establishing end-to-end HR processes and best practices. In the Philippines, she has worked as an HR operations site lead in one of the fastest-growing BPO companies in the country, growing the company from 300 to 2500 employees.
Director of Client Growth - North America
Maria brings more than a decade’s experience working in the BPO landscape, holding key positions. Her skills, knowledge, and experience in business development, operations and customer satisfaction make her an indispensable part of Diversify’s management.
Director of Facilities and Administration
A Certified Safety Officer, Mia previously spent five years as a Project Manager and as the head of Facilities and Client Services at a major outsourcing provider in the Philippines. She was responsible for the direction, implementation and completion of projects that aligned with the overall company strategy. She also oversaw design and development matters related to company facilities including operational guidelines, regulations, procedures and compliance to building health and safety requirements.
Director of Talent Acquisition
A recruitment veteran for nearly 15 years, Rita has recruited for a range of industries and functions, including IT, digital advertising, social media, and back-office and contact centre support. She also has experience in establishing strong offshore teams from the ground up and has developed and implemented different recruitment strategies for many large BPO companies in the Philippines.
Accounting and Finance Director
Kat is also a CPA with a CIMA Diploma in Management Accounting. She previously spent more than 10 years as a Senior Financial Associate for Deutsche Knowledge Services where she supervised day to day operations and owned several process improvement projects. Kat has also worked for major companies like Nestle and Jollibee as an accounting specialist and also got her start working for Meralco, the Philippines’ biggest power distribution company.
Training and Quality Manager
Karla is responsible for Diversify’s end-to-end training solutions, ensuring all teams have the skills and expertise required to meet our clients’ requirements. She attends to the end-to-end training solutions and interventions for clients, their staff and management teams. Karla ensures continuous and consistent engagement through learning and development utilising varying delivery methods and collaborative processes towards relevant training impact.
Karla has 15 years of experience as a trainer across different industries. Beginning with process-specific training, she branched out into training larger and small groups on language proficiency, customer service and accent neutralization. She also spent four years working as a Training and Development Manager for a large BPO company in the Philippines, a role that she carried over and developed when she joined Diversify.
Since then, she has acquired extensive experience in analysis, design, development, delivery and evaluation of training programs with topics ranging from leadership and management to core competency development.
Prior to joining Diversify, Dan was a network and systems engineer for one of the largest offshore solutions providers in the Philippines. He provided business solutions for on-boarding clients and was in charge of handling the management of various IT assets. A graduate from one of the Philippines’ most prestigious universities for technology, he continues to be an integral part of Diversify’s success.
Digital Systems Automation Manager
Drew handles the development of MyDiversify, Diversify’s online management tool. Drew leads a team of web developers whose responsibility is to manage the development of the company’s internal web application by converting most of the manual processes into automation.
Digital Marketing Manager
His role fuels his passion for connecting Diversify to the world by implementing consistent engagement and marketing campaigns through the use of multiple digital marketing platforms.
Before joining Diversify, Dillon was a lead program video editor in People’s Television Network, the flagship state television network in the Philippines. He was also a Marketing and Creatives Manager for one of the biggest travel consultancy firms in the Philippines that aims to help start-up entrepreneurs.