Discover how a leading fast food franchise realised the power of a multi-functional offshore team.
Diversify was engaged to undertake a full review of the company structure to try and identify the key roles which could be offshored effectively. This review involved a detailed process and procedure review, position description review, and offshore readiness assessment. The company was concerned about perception and the impact of offshoring on its local workforce, however, realised that they did need to adapt to grow.
As a result, Diversify identified key tasks, across critical back-office services, which could be effectively offshored without impacting on local employees. The tasks identified were the ones which were considered to be process or labour intensive and could be administered efficiently by offshore team members.
It is important to remember that the success of offshore programs is dependent on the processes and procedures that underpin them. Diversify assisted the franchise in assessing whether or not the processes working effectively at a local level. Any processes that were identified as not being optimal were re-assessed and re-engineered.