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Your first point of call.

We’ve pulled together an outstanding team of people who know all about offshoring in the Philippines and make it easy for your business to build a global team remotely. More importantly we focus on doing the things that matter to our staff so they achieve results and keep our clients happy. Our clients tell us we’re the best at what we do because we listen, we advise, and we deliver – no matter what the challenge.

Client testimonials

Collectively, our management teams have decades of proven experience working with all kinds of businesses to establish and manage offshore workforces that deliver results. Our experience is yours to tap into.

Our locally based management team is the catalyst for kicking off your flexible workforce. With a team on the ground locally, you get the peace of mind of having someone on hand that will be the link between you and your offshore team to get it up and running.

Our management team in the Philippines is where the magic happens. This where we identify the best people for you and bring them into the legendary Diversify culture, making sure your offshore team embeds seamlessly with the ethos and philosophy of your business and is firing on all cylinders.


Robert Hynes

Robert Hynes

Chairman

 

Robert’s vision and business acumen were the catalysts to the creation of Diversify.

When seeking new and better ways to grow and improve his own business, Robert discovered offshoring as the ideal opportunity to increase service levels and reduce overheads. Rather than use an existing service provider, Robert chose to develop his own vision of offshoring to grow his businesses, increase profitability, and enhance service delivery.

Diversify is the culmination of Robert’s practical experience, commercial nous, and a passion to provide real growth and improvement solutions for business.

Angela Vidler

Angela Vidler

Managing Director

 

Angela has held a range of key executive positions in the professional services sector from which she has gained extensive leadership experience across the areas of finance and human resources management.

Angela is focussed on optimising business processes and her proven multi-disciplinary expertise ensures that Diversify’s key functions work together like a well-oiled machine. This integrated approach ensures that more time can be invested in increasing client service levels and promoting growth at Diversify.

Yjez Batulan

Yjez Batulan

Chief Operating Officer

 

Yjez is an offshoring expert. She coordinates all our client accounts and works hard to ensure you and your team are happy. With strengths in strategic organisational planning, business process improvement, and talent management, Yjez is also a quality champion, having helped to implement ISO 9001 Quality Management and ISO 27001 Information Security Management systems.

Before joining Diversify, Yjez was an HR advisor for an Australian IT solutions provider, establishing end-to-end HR processes and best practices. In the Philippines, she has worked as a HR operations site lead in one of the fastest-growing BPO companies in the country, growing the company from 300 to 2500 employees.

Rita Espinar

Rita Espinar

Director of Talent Acquisition

 

As a highly experienced recruitment specialist, Rita will expertly lead you through the process of resourcing your offshore team. Her qualifications as a psychologist equip Rita to administer an extensive range of psychological assessments to support the selection of quality candidates.

Rita has recruited for a range of industries and functions, including IT, digital advertising, social media, and back office and contact centre support. She has previously established offshore teams from the ground up, and has developed and implemented a recruitment strategy for a start-up organisation.

Clair Simmons

Clair Simmons

Director of Growth

 

Clair is a driven sales professional with experience within Sales, Account Management, and implementation spanning over 15 years. Having worked collaboratively in the past with all some of Australia’s top ASX, mid to small businesses, Clair demonstrates a consultative approach to her interactions with clients who rely on her to be a source of knowledge and seek her guidance to achieve their chosen outcomes.

With determination and a thirst to succeed, Clair demonstrates a balanced, methodical and consultative approach in all of her business dealings making her the best fit to qualify all of your offshore outsourcing businesses requirements.

Maria Chan

Maria Chan

Associate Director - North America

 

As Diversify’s Associate Director in North America, Maria has her ear on the ground on current business trends that gives her an understanding of how offshored workforces can impact the country. She is responsible for determining the best offshoring practices for clients and connects them with the right team that can address their different business objectives.

Maria brings more than a decade’s experience working in the BPO landscape, holding key positions. Her skills, knowledge, and experience in business development, operations and customer satisfaction make her an indispensable part of Diversify’s management.

Karla Endaya

Karla Endaya

Training and Workforce Development Manager

 

Karla is responsible for Diversify’s end-to-end training solutions, ensuring all teams have skills and expertise required to meet our clients’ requirements. Karla started out in the BPO industry nine years ago with a focus on process specific, communication and culture training.

Since then, she has acquired extensive experience in analysis, design, development, delivery and evaluation of training programs with topics ranging from leadership and management to core competency development.

Mia Catolico

Mia Catolico

Facilities and Administration Manager

 

Mia takes great pride in providing advice and direction in the development and implementation of Diversify’s human resources strategy. She is passionate about keeping our people engaged, motivated and productive. Mia is instrumental in employee retention and providing added value for our clients. Mia is experienced across the entire spectrum of human resource management and recently been involved in obtaining ISO 9001 Quality Management and ISO 27001 Information Security Management certification for multiple teams across a number of sites.

Dan Fresco

Dan Fresco

IT Manager

 

Backed up by 10 years of experience, Dan is well versed in the IT requirements of an offshoring operation. With strong expertise in IT architecture, software asset management and a range of vendor devices such as Watchguard UTM, Cisco and Windows, Dan is an expert in technology solutions for offshoring strategies. He is integral to our clients’ success.

Prior to joining Diversify, Dan was a network and systems engineer for one of the largest offshore solutions providers in the Philippines.

Diana Dijamco

Diana Dijamco

People and Culture Manager

 

Diana has more than a 12 years HR experience. Having joined the pioneer BPO companies in the Philippines, she held key management roles and is considered as a proficient HR generalist with extensive experience in recruitment, labor relations, employee engagement, as well as compensation and benefits. She is a certified DDI Targeted Selection® Interviewer.

Diana is focused on shaping a positive culture in Diversify by creating purposeful employee activities aligned to company’s values. She champions employee engagement that supports Diversify’s high performance culture that cares and respects for their valued employees.


Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.

Respect

An absolute regard for the rights, wishes, feelings and opinions of others

Passion

Spirit, energy and commitment

People

Leveraging the power of people to collaborate, communicate and inspire

Partners

Building and nurturing enduring alliances that add value

Excellence

Superior quality in all that we do

Our Team

Diversify hand picks your offshore team in the Philippines to make sure it suits the needs of your business. Using our tried and tested methodology, we recruit highly skilled, professional people who are experienced in the areas you need them to be.

People stay with Diversify for a long time. They love our culture and work hard for their overseas employers. They are motivated, engaged, and driven to succeed.

Diversify will completely support your offshore team with everything they need to feel part of your team: a great working environment; cutting edge technology; professional development; and a supportive and nurturing culture.

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Did you know?

The Philippines has a highly educated, highly skilled and readily-available labour pool: nearly 400,000 people graduate from university each year.

Our staff operate round-the-clock. Filipino employees are often willing to work night shifts and to customised schedules – so we develop flexible rostering to suit you and your staff.

The Philippines is in the GMT+8/AEST+12 time zones, so it’s easy to cover hours which might be difficult in your location.

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