Top notch team, precisely tailored for your business.

Robert Hynes

Chairman

Robert’s vision and business acumen were the catalysts to the creation of Diversify.

When seeking new and better ways to grow and improve his own business, Robert discovered offshoring as the ideal opportunity to increase service levels and reduce overheads. Rather than use an existing service provider, Robert chose to develop his own vision of offshoring to grow his businesses, increase profitability, and enhance service delivery.

Diversify is the culmination of Robert’s practical experience, commercial nous, and a passion to provide real growth and improvement solutions for business.

Angela Vidler

Managing Director

Angela has held a range of key executive positions in the professional services sector from which she has gained extensive leadership experience across the areas of finance and human resources management.

Angela is focussed on optimising business processes and her proven multi-disciplinary expertise ensures that Diversify’s key functions work together like a well-oiled machine. This integrated approach ensures that more time can be invested in increasing client service levels and promoting growth at Diversify.

Yjez Batulan

Chief Operating Officer

Yjez is an offshoring expert. She coordinates all our client accounts and works hard to ensure you and your team are happy. With strengths in strategic organisational planning, business process improvement, and talent management, Yjez is also a quality champion, having helped to implement ISO 9001 Quality Management and ISO 27001 Information Security Management systems.

Before joining Diversify, Yjez was an HR advisor for an Australian IT solutions provider, establishing end-to-end HR processes and best practices. In the Philippines, she has worked as a HR operations site lead in one of the fastest-growing BPO companies in the country, growing the company from 300 to 2500 employees.

Rita Espinar

Director of Talent Acquisition

As a highly experienced recruitment specialist, Rita will expertly lead you through the process of resourcing your offshore team. Her qualifications as a psychologist equip Rita to administer an extensive range of psychological assessments to support the selection of quality candidates.

Rita has recruited for a range of industries and functions, including IT, digital advertising, social media, and back office and contact centre support. She has previously established offshore teams from the ground up, and has developed and implemented a recruitment strategy for a start-up organisation.

Clair Simmons

Director of Growth

Clair is a driven sales professional with experience within Sales, Account Management, and implementation spanning over 15 years. Having worked collaboratively in the past with all some of Australia’s top ASX, mid to small businesses, Clair demonstrates a consultative approach to her interactions with clients who rely on her to be a source of knowledge and seek her guidance to achieve their chosen outcomes.

With determination and a thirst to succeed, Clair demonstrates a balanced, methodical and consultative approach in all of her business dealings making her the best fit to qualify all of your offshore outsourcing businesses requirements.

Maria Chan

Associate Director - North America

As Diversify’s Associate Director in North America, Maria has her ear on the ground on current business trends that gives her an understanding of how offshored workforces can impact the country. She is responsible for determining the best offshoring practices for clients and connects them with the right team that can address their different business objectives.

Maria brings more than a decade’s experience working in the BPO landscape, holding key positions. Her skills, knowledge, and experience in business development, operations and customer satisfaction make her an indispensable part of Diversify’s management.

Karla Endaya

Training and Workforce Development Manager

Karla is responsible for Diversify’s end-to-end training solutions, ensuring all teams have skills and expertise required to meet our clients’ requirements. Karla started out in the BPO industry nine years ago with a focus on process specific, communication and culture training.

Since then, she has acquired extensive experience in analysis, design, development, delivery and evaluation of training programs with topics ranging from leadership and management to core competency development.

Mia Catolico

Facilities and Administration Manager

Mia takes great pride in providing advice and direction in the development and implementation of Diversify’s human resources strategy. She is passionate about keeping our people engaged, motivated and productive. Mia is instrumental in employee retention and providing added value for our clients. Mia is experienced across the entire spectrum of human resource management and recently been involved in obtaining ISO 9001 Quality Management and ISO 27001 Information Security Management certification for multiple teams across a number of sites.

Dan Fresco

IT Manager

Backed up by 10 years of experience, Dan is well versed in the IT requirements of an offshoring operation. With strong expertise in IT architecture, software asset management and a range of vendor devices such as Watchguard UTM, Cisco and Windows, Dan is an expert in technology solutions for offshoring strategies. He is integral to our clients’ success.

Prior to joining Diversify, Dan was a network and systems engineer for one of the largest offshore solutions providers in the Philippines.

Diana Dijamco

People and Culture Manager

Diana has more than a 12 years HR experience. Having joined the pioneer BPO companies in the Philippines, she held key management roles and is considered as a proficient HR generalist with extensive experience in recruitment, labor relations, employee engagement, as well as compensation and benefits. She is a certified DDI Targeted Selection® Interviewer.

Diana is focused on shaping a positive culture in Diversify by creating purposeful employee activities aligned to company’s values. She champions employee engagement that supports Diversify’s high performance culture that cares and respects for their valued employees.