We work in partnership with clients globally across a wide range of industries
Operating in a very competitive and price-sensitive FMCG market means that one of the challenges with Dominos’ growth has been to continue to improve on and add to both its customer engagement and franchisee services while also containing its costs and maintaining its profit margins in a high-volume low-margin business.
Dominos has used the opportunities presented by offshoring through Diversify to add substantially to its customer engagement program and franchisee support services without significantly increasing its operational fixed costs and without the need for a major capital injection. In addition, Dominos has sourced offshore staff for more senior support roles who have possessed skills and expertise that have been otherwise difficult to find in Australia.
Temple & Webster first started working with Diversify in early 2017. Since then we have developed a truly strategic partnership that has positively shifted the way we support our customers. We now have an offshore team of more than 100 talented and passionate people which the Diversify Talent and Client Services teams have been central to recruiting and developing.
The Diversify teams are dedicated and consistently go above and beyond to deliver the best outcome for Temple & Webster and our people. Building the right culture and developing the right skills in an offshore team has its challenges, but I am pleased to say that working with Diversify as a partner has been genuinely collaborative and we’ve overcome every challenge to deliver a better experience for our customers and a great outcome for our business.
In my experience working with Diversify, the staff are extremely professional and very easy to deal with. They are always quick to respond to any queries with no question being too difficult, making the process from recruitment to staff management flawless. We are very happy with our staff in Manila and the way Diversify looks after them. I would recommend Diversify to anyone looking to engage staff offshore.